Thank you for shopping at EpicStash.

We Follow EU guarantees and reimbursement rules for Europe countries.

Click here To Read Them

Return and Refund Policy For Non Europe countries

Return and Refund Policy

Effective Date: 20/11/2024

At Epicstash LTD, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you can return eligible items under the terms outlined below.

Eligibility for Returns

  1. Return Period: Returns must be initiated within 30 days of the delivery date.
  2. Condition of Items:
    • Non-defective items must be unused, in their original packaging, and in the same condition as received.
    • Defective items can be returned even if used or not in original packaging, provided they are reported within 7 days of delivery.
  3. Proof of Purchase: A valid order confirmation or receipt is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

  • Activated or redeemed software license keys.
  • Personalized or customized items.
  • Items explicitly marked as Non-Returnable on the product page.

Exchanges

  1. Eligibility for Exchanges:
    • Exchanges are accepted for defective or incorrect items.
    • Non-defective items can also be exchanged if they are unused, in their original packaging, and within the return period.
  2. Exchange Process:
    • Contact us at [Insert Email/Phone] to request an exchange.
    • Provide proof of purchase and a description of the item you want to exchange.
  3. Exchange Shipping:
    • Customers are responsible for return shipping costs for non-defective items.
    • For defective or incorrect items, we will cover the return shipping costs.

Refunds

  1. Processing Time: Refunds will be processed within 5-7 business days after the returned item has been inspected and approved.
  2. Refund Method: Refunds will be issued to the original payment method.
  3. Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Return Process

  1. Initiate a Return: Contact our customer support team at support@epicstash.co.uk or visit https://epicstash.co.uk/contact-us/.
  2. Return Shipping:
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • We recommend using a trackable shipping method to ensure the safe delivery of your return.
  3. Return Address: 128 City Road, London, United Kingdom, EC1V 2NX

Defective or Incorrect Items

If you receive a defective or incorrect item:

  1. Contact us within 7 days of receiving the product.
  2. Provide photos or documentation as proof.
  3. We will arrange for a replacement or issue a refund, including return shipping costs.

Contact Us

For any questions regarding returns or refunds, please contact us at:
Email: support@epicstash.co.uk
Website:128 City Road, London, United Kingdom, EC1V 2NX